Trust & Safety
Your safety and security are our top priorities. We've implemented comprehensive measures to protect both customers and taskers on the ExtraHand platform.
Tasker Verification
- Comprehensive background checks for all taskers
- Identity verification and document authentication
- Skills and experience validation
- Ongoing monitoring and rating reviews
- Removal of taskers who don't meet our standards
Secure Payments
- Encrypted payment processing
- Escrow system protecting both parties
- Payment held until task completion
- Secure refund policies
- No sharing of financial information between users
Rating & Review System
- Verified reviews from actual transactions
- Transparent rating history for all members
- Detection and removal of fake reviews
- Protection against review manipulation
- Accountability through public profiles
Privacy Protection
- Encryption of personal information
- Limited data sharing between users
- Secure data storage with regular backups
- Clear privacy policy and data handling practices
- GDPR and data protection compliance
Dispute Resolution
- Dedicated support team for conflict resolution
- Fair and transparent dispute process
- Investigation into all reported issues
- Mediation services for both parties
- Action against violation of community guidelines
Your Responsibilities
- Keep your account password secure
- Meet taskers in safe, public locations
- Verify tasker credentials before hiring
- Communicate clearly about task expectations
- Report suspicious activity immediately
- Follow all community guidelines
Report Safety Concerns
If you experience any safety concerns or have information about suspicious activity, please report it immediately to our safety team.
Contact our safety team at: safety@extrahand.in